Ordering & MOQ
Questions about order sizes, pricing structure, and getting started.
What is Aquelix's minimum order quantity (MOQ)?
Our standard MOQ is 50 units per SKU for most kitchen and bathroom faucets. For shower systems and hotel-grade products, the MOQ is 20 units. For OEM/ODM custom projects, MOQ varies by complexity but starts at 200 units per design. Mixed SKU orders may qualify for lower per-SKU minimums — contact our sales team for a custom quote.
What is the sample lead time?
Standard catalog products can be sampled and shipped within 15 business days of payment confirmation. Custom OEM/ODM samples take 20–30 days depending on design complexity. We ship samples via DHL, FedEx, or UPS and cover the courier cost for serious inquiries above 500-unit projected order volume.
What is the bulk production lead time?
Bulk production is 25–35 business days for standard products, and 35–50 days for OEM/ODM. Our 98.6% on-time delivery rate is independently audited. We offer expedited production for time-critical projects. Contact us with your required delivery date and we will confirm feasibility within 24 hours.
Certifications & Compliance
International market access, documentation, and standards.
What certifications do Aquelix products carry?
Aquelix products hold: CE (EU), cUPC/IAPMO (US & Canada), WRAS (UK), ISO 9001:2015, and EPA WaterSense on applicable products. Full certificate documents and test reports are available on request.
Can Aquelix supply products for the US and Canadian markets?
Yes. Our cUPC-certified products meet Uniform Plumbing Code (UPC) requirements for most US states and Canadian provinces. Products are IAPMO listed. WaterSense-labeled options are available, and applicable products meet California Cal/Green Tier 1 requirements (max 1.8 GPM for kitchen faucets).
OEM & ODM
Custom manufacturing, branding, and design services.
Does Aquelix offer OEM and ODM services?
Yes. OEM services include custom logo engraving, branded packaging, custom finishes, and modified specifications. ODM includes complete product design from concept to production. Our engineering team works in SolidWorks and can deliver 3D prototypes within 15 days. OEM MOQ typically starts at 200 units per design.
What finish options are available?
We offer 25+ standard finishes including Chrome, Brushed Nickel, Matte Black, Brushed Gold (PVD), Oil-Rubbed Bronze, Brushed Bronze, Antique Brass, Polished Brass, and Gunmetal. Custom color matching is available for OEM orders of 500+ units. All PVD finishes carry a 5-year warranty.
Materials & Quality
What goes into our products.
What materials are Aquelix faucets made from?
Standard faucet bodies are HPb57-3 brass (lead content <0.25%), meeting US NSF-61 and EU RoHS requirements. Commercial kitchen faucets and shower heads are available in 304 or 316 stainless steel. Cartridges are sourced from Sedal (Spain) or Kerox (Hungary). We do not use zinc alloy (zamak) in any certified product lines.
What quality testing do your products undergo?
Every product line undergoes: 100-hour pressure test at 10 bar, 500,000-cycle cartridge durability test (1,000,000 for commercial), 72-hour salt spray test for finish durability, IQC (incoming quality control), IPQC (in-process), and OQC (outgoing) inspection at every production stage.
Shipping & Logistics
Shipping terms, lead times, and freight arrangements.
What shipping terms does Aquelix offer?
We offer FOB (Shenzhen/Guangzhou), CIF (your destination port), and DDP (door-to-door, delivered duty paid). We partner with Maersk, MSC, and Evergreen for FCL and LCL. Air freight via DHL, FedEx, and UPS is available for urgent or sample orders. All documentation is Incoterms 2020 compliant.
Does Aquelix offer factory audits?
Yes. Our Guangdong facility has passed Sedex SMETA 4-pillar, SGS, and Bureau Veritas third-party audits. Virtual factory tours are available via video call. Contact our team to schedule an in-person or virtual audit.
Still have questions?
Our sales team responds within 24 hours. Send us your project specs and we'll provide a complete answer plus a tailored quote.
Contact Our Team